Newsflash
IEASA National Conference and Expo: 31 Aug - 2 Sept 08
Book now for the 2nd annual IEASA National Conference and Expo to be held at Emperor’s Palace, Gauteng.
|
IEASA
The Institute of Estate Agents of South Africa |
|
|
 | Ethics |
|---|
As a professional voluntary body, the Institute’s Ethical Standards Committee
has jurisdiction only in matters concerning members of the Institute.
The following Ethical Complaint Procedure has been formulated with a view to
formalize the procedure and to reducing the time frame for a case to be heard.
- a) The parties must be members of the Institute and must agree to abide by the findings of the Institute’s Ethical Panel appointed to hear the case.
- b) The relevant complaint is to be completed by someone who has the capacity to bind the Company or Individual to the finding of the Institute’s Panel.
- c) Proof of an attempt to resolve the matter on a Principal - to - Principal level must be submitted
- obtain the relevant complaint form from the Institute;
- complete it and send to the Institute by prepaid registered post/hand delivered to include:
- all relevant material in affidavit form (certified);
- a R1000 refundable deposit;
- copy of material and relevant complaint form must simultaneously be sent by the Complainant directly to the Respondent by prepaid registered post or hand delivered.
- respond to the complaint within 14 days from receipt thereof;
- complete the Relevant Form and send to the Institute and include Reply Affidavit Form;
- copy of these documents to be sent by the Respondent directly to the Complainant by prepaid registered post or hand delivered.
- respond to the Respondent’s affidavit within 14 days from receipt thereof;
- reply to be in affidavit form to the Institute by pre-paid registered post/hand delivered under cover of a Respondent’s Reply Letter;
- a request for a hearing date;
- copy of these documents to be sent by the Complainant directly to the Respondent by pre-paid registered post or hand delivered.
The Institute will convene an Ethical Panel to hear the case and set a date for the hearing not later than 30 days after receipt of the Complainant’s reply, affidavit, and request for a hearing.
Proforma Complainant letter, respondent letter and complainant's reply letter:
Ethical Complaints Dispute Procedure (English)
Click here to download (PDF Format)
Etiese Verpligtinge van lede (Afrikaans)
Click here to download (PDF Format)
|
|